Welcome to the School ICT Support ServicePortal

The SIS ServicePortal is a dedicated resource for providing on-line ICT support and information to schools in Gateshead.  Available 24 hours a day, 365 days of the year and accessible from any PC, ServicePortal brings services closer to you.  To access ServicePortal please log in using the ID and password provided to you.

ServicePortal enables you to:

• Log a new incident with the ServiceDesk
• View and update existing open & closed support calls
• Access support documentation
• View Frequently Asked Questions (FAQs) and Hot Topics
• View the latest news and developments in MIS and ICT in Gateshead

SIMS Learning Gateway allows schools to give teachers, parents and pupils online, secure, 24 hour-a-day access to LIVE data in SIMS.net

Benefits for Teachers
Using SIMS Learning Gateway, teachers can view test results for their class before creating assignments on a learning environment to ensure that the work set specifically targets a group or individual’s needs. Teachers no longer have to stay in school to carry out work; they can write pupil reports or update mark sheets from any computer with internet access.

Benefits for Pupils
In SIMS Learning Gateway, pupils can have direct access to their timetables, school event information, assessment records and learning targets.

Benefits for Parents
Parents can access their children’s attendance records, behaviour log or assessment scores whenever they need to. There are also areas for parental online collaboration, document areas for school policies or newsletter to be viewed, and a school notice page for events and announcements.